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Product Questions

Nail Dipping System

• What are nail dips?

  Nail dipping powders are similar to, but stronger than, gel polish and not as harsh on your as acrylics. They don't require UV light to cure and are well suited for home use. They are applied in steps, starting with a coat of Primer, followed by a Base Coat. Once the base coat is on, the nails are dipped in pigment powder and Activator is applied. A Top Coat finishes off the process and provides a durable, shiny finish.

• How long do nail dips last?

  Dipped nails should last two weeks or longer under normal conditions.

• How do you remove nail dips?

  File or buff the shine off your dipped nails, then soak in acetone in a bowl or apply a cotton ball soaked with acetone to each nail and wrap finger with foil. Wipe off any remaining excess with an acetone soaked cotton ball.

• Is UV or LED light needed to cure the dip?

  No! Our dipping system cures in minutes without the need for UV or LED light.

Soak-Off Gel Polish

• What is the difference between your dip system and gel polish?

  Gel polish has a more natural feel than dip powder, however gels are generally not quite as strong as dips. Dipsy Dip Soak-Off Gel Polish is formulated to be stronger than most gel polishes, while providing a thinner finish to the nail.

• Does the gel polish require a UV or LED lamp to cure?

  Yes. Dipsy Dip Soak-Off Gel Polish requires a UV or LED light to cure. These lights can be purchased from Amazon or a number of other stores for around $30.

• How long does the gel polish last?

  Dipsy Dip Soak-Off Gel Polish should last for two weeks or longer with proper nail prep.

• How do you remove the Soak-Off Gel Polish?

  File or buff the shine off your gel manicure, then soak in acetone in a bowl or apply a cotton ball soaked with acetone to each nail and wrap finger with foil. Wipe off any remaining excess with an acetone soaked cotton ball.

Nail Wraps

• Are your wraps really made using real nail polish?

  Yes. You'll notice the unmistakable smell of nail polish when you first open the package. Don't fear - the smell dissipates quickly. Real nail polish wraps are better than stickers or vinyl because they permit your nail to breathe and are resistant to tearing.

• How do you remove Dipsy Dip Nail Wraps?

  We recommend using nail polish remover to remove our wraps.

• How long do Dipsy Dip nail wraps last?

  Depending on your activity, our nail wraps should last up to two weeks or longer.

Orders, Shipping and Returns

• What payment methods do you accept?

  We currently accept most major credit cards, including Visa, Mastercard, Discover and American Express. Please check back, as we hope to add additional payment methods in the future.

• Do you offer international shipping?

  We currently only accept orders shipping within the United States. Please check back, as we hope to offer international shipping in the future.

• What is your return policy?

  Please view our Return Policy page for information about returns.

• When will my order ship?

  Most orders are shipped within one to two business days of being placed. If a product is unexpectedly backordered, we will let you know as soon as possible and give you the option to cancel or modify your order. Orders are sent by US Mail. You will receive a tracking number within 24 hours of shipment.

• How do I order from a specific consultant?

  If the consultant has a custom url (such as myshopname.dipsydip.com), you can visit that address and order directly from there. If they do not have a custom website or you don't know the address, click the "Find a Consultant" at the top left of any of the Shop pages, enter the consultant's name or shop name in the search bar and then click the heart icon beside their name in the search results. Once your consultant has been selected, it will be saved on your current device until you clear your cookies or visit another consultant's website. You can confirm which consultant you're shopping on any Shop page by checking the name at the top left of the page.

• I don't know any consultants. Can I order directly from Dipsy Dip?

  Of course. Just click "Shop" at the top of the page.

• How much is shipping?

  Shipping on orders under $100 is $5.00. Order over $100 ship for free.

• Do you have any coupon codes or sales promotions going on?

  Any special promotions currently available will be displayed on our home page.